Privacy policy for The Pointe Apartments in Brea, California

Privacy Policy

Please read this PRIVACY POLICY carefully. By visiting and using this web site and any web sites, web pages, and services operated by Realty Services Corp. or its affiliates, parent companies or subsidiaries (“Company”, “We”, or “Us”) that are linked (“Company Sites”), you are agreeing to this privacy policy.

Your use of and access to the Company Sites is expressly conditioned on your acceptance of the following terms and conditions. If you do not or cannot agree with any part of the following terms and conditions, you may not use or access the Company Sites. Please note that this privacy policy only applies to the information that we collect via the Company Sites.

Company Policy

The privacy of your nonpublic personal information is important to us. We use safeguards to protect your privacy and confidentiality. This policy discusses information we collect and the manner in which it is used. We reserve the right, at any time, to add to, change, update or modify our privacy policy simply by posting such change, update or modification on the Company Sites, including this Privacy Policy web page. Any such change, update or modification will be effective immediately upon posting on the Company Sites.

Security

We use good faith efforts to maintain physical, electronic and procedural safeguards to guard your nonpublic personal information. However, while we strive to protect your personal information, we do not ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Based on the nature of the internet, by using our website you understand and accept the risks, including but not limited to the risks of unauthorized access, interception, the risks of corruption, viruses, and other harmful devices. If you choose to provide us with personal information via our website that we may use to contact you via SMS or other chat/text service, we will use the information provided to do so.  If you decide to opt out of such communication, we will discontinue further contact with you using SMS or other chat service.

Information Collection

If you do nothing during your visit but browse through the Company Sites and read the information contained on the web pages, we may gather certain information about your visit automatically. This information does not identify you personally. We may automatically gather the Internet domain (for example, "companyx.com" if you use a private Internet access account), IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access Company Sites, and the date and time you access Company Sites and the pages you visit.

We may collect nonpublic personal information from you when you voluntarily provide personally identifiable information to us through Company Sites, such as when paying for rent or ordering services/products and accessing account specific or other profile information. We may collect information about your transactions that we secure from our files and from our affiliates. We may collect information that we receive from consumer reporting agencies. We may collect information that we receive from others involved in your transactions, such as real estate agents or lenders. We limit use of such information to the purposes for which the information was provided, except as described below. However, we reserve the right to use such information for marketing/product development research and other similar purposes and/or to contact you regarding additional services or products that you may find useful.

We may also release your information to others when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property or safety of Company, Company's users, or others. We may also sell, transfer and disclose your information part of a business divestiture, sale, merger, or acquisition of all or a part of our business.

If you send an electronic mail (e-mail) message that includes personally identifiable information, for example, in an e-mail message containing an inquiry, we will use that information to respond to your inquiry. Remember that e-mail is not necessarily secure against interception or other disclosure. If your communication is very sensitive, or includes information such as your bank account, charge card, or social security number, you should not send it in an e-mail.

We may use "cookies" to improve our service to you. Cookies may help us recall a previous visit. The cookies we use do not collect personally identifiable information, and we do not use them to determine your identity. If you are not comfortable with this use, you may configure your browser to be notified when cookies are to be received and to provide you with the option of refusing cookies. However, refusing cookies may limit your ability to use Company Sites in their entirety.

We or one of our business partners may contact you directly via our agents, by mail, telephone email, SMS or other electronic service. By providing us with your telephone number or email address you consent to being contacted by these methods for business purposes only

Passwords

On our Resident Portal, in order to provide more personalized service, we ask you to establish a password to gain access to certain services, documents or other resident information. You are solely responsible for the control and use of any password you create.

Employees

Our employees and agents may view information that you provide us in order to perform their jobs and service you. We do not authorize access to nonpublic personal information about you to those individuals who do not need to know that information in order to provide products or services to you, or as otherwise provided herein.

Sharing

We may disclose any information that we collect about you to our affiliates or nonaffiliated third parties as permitted by law. We also may disclose information about our customers or former customers and others to the following types of nonaffiliated companies that perform marketing services on our behalf or with whom we have joint marketing agreements:

  • Financial service providers such as companies engaged in banking, consumer finance, securities and insurance.
  • Non-financial companies such as envelope stuffers and other fulfillment service providers.

Links To Other Web Sites

Company Sites may contain links to web sites that are provided and maintained exclusively by third parties web sites provided and maintained by third parties are not subject to this privacy policy. Please review the privacy policies on those web sites to understand their personal information handling practices. We make no representations concerning the privacy policies of these third-party web sites.

Questions

If you have questions about our privacy policy, you may contact our webmaster at olenadmin@olenliving.com. Please provide the webmaster with information about the specific Company Sites that you are inquiring about.

Olen is committed to providing an accessible website. If you have difficulty accessing content, have difficulty viewing a file on the website, or notice any accessibility problems, please contact Olen to specify the nature of the accessibility issue and any assistive technology you use. Olen will strive to provide the content you need in the format you require.

Olen welcomes your suggestions and comments about improving ongoing efforts to increase the accessibility of this website.

Please reach us at olenwebadmin@olenliving.com with any questions, comments or concerns