The Pointe FAQ

You are welcome to tour with a scheduled appointment or as a walk-in during our office hours. No appointment is necessary during office hours, but scheduling in advance ensures a leasing team member is available for a personalized tour. To be ready to apply after your tour, you may also want to bring government ID, access to your proof of income and a payment method for application fees.

Applicants typically need to demonstrate a combined monthly income of at least 2.5-3 times the monthly rent, and a satisfactory credit history. Contact our leasing team for our specific qualification criteria.

Each applicant is required to have a US bank account. Acceptable proof of income may include recent pay stubs, a current employment offer letter, or the most recent individual federal tax return. Financial statements demonstrating liquid assets may also be accepted.

Each applicant is evaluated individually and must independently meet our qualification standards. If a co-applicant does not qualify, options may include an additional co-signer or guarantor. Contact our leasing team for guidance.

A one-time application fee of $49 per applicant applies prior to move-in. Monthly charges include a $13 insurance fee. Pet owners pay $50 per pet in monthly pet rent. Contact our leasing team for a complete fee schedule.

Your security deposit is refundable provided your apartment is returned in good condition, with no damages beyond normal wear and tear, and all lease obligations are fulfilled including timely notice of your move-out intent.

We understand life can bring unexpected changes. Please contact our leasing office at (714) 256-5500 to review our lease termination policy and any applicable early termination procedures.

Month-to-month lease options may be available following the expiration of your initial lease term. Please reach out to our leasing team at (714) 256-5500 to discuss your options.

No utilities are included in your monthly rent at The Pointe Apartments. Residents are responsible for all utility services. Contact our leasing team for guidance on setting up your utility accounts.

We offer 7–15-month lease terms to fit your lifestyle. Lease terms are subject to availability and may impact the monthly rental rate. Contact our leasing team to find the term that works best for you.

Yes! We offer lease terms as short as 7 months. Contact our leasing team to check availability for shorter-term options and any associated pricing.

All residents will be enrolled in a Landlord Required Limited Liability program for $13 monthly. To protect your personal property, we encourage all residents to carry renters' insurance.  

Our apartment homes come unfurnished, giving you the freedom to personalize your space to reflect your own unique style. Our spacious layouts and stylish finishes provide the perfect canvas for your furnishings.

We do not currently advertise a dedicated corporate apartment program. For corporate housing inquiries, please contact our leasing office — we're happy to discuss options that may suit your needs.

Rent is due on the 1st of each month. We encourage residents to set up automatic payments through our online resident portal for easy, on-time payment every month.

Late fees typically apply if rent is not received by the 5th of the month. Please review your lease terms or contact our leasing office for specific questions. 

Yes! We offer convenient electronic payment options through our online resident portal. You can pay by ACH bank transfer, debit card, or credit card. Please contact our leasing team for portal access instructions.

We offer 24/7 online rent payment through our resident portal, so you can pay at any time — even after office hours. Please contact the leasing office for portal enrollment information. 

Our dedicated on-site maintenance team is here to help! You can submit a maintenance request through our resident portal online, by calling the leasing office at (714) 256-5500, or by emailing ThePointe@olenliving.com.

Short-term guests are warmly welcome at The Pointe! Extended stays beyond a standard guest period (typically 14 consecutive days) may require the guest to be added to the lease as an occupant. Please contact our leasing team for details.

We love families at The Pointe! Children who are listed as occupants on your lease do not require special notification. Please confirm with our leasing team if you need to update your lease for seasonal occupancy.

Yes! Each home comes with one assigned covered parking space within our private entrance parking garage. Contact our leasing team for full details.

Motorcycles may be parked in your assigned parking space. Additional parking may be available based on availability. Contact our leasing team at (714) 256-5500 for motorcycle-specific parking guidance.

Satellite dish installation may be subject to community guidelines to preserve our beautiful architecture and landscaping. Please contact our leasing office at (714) 256-5500 to discuss installation options and any restrictions.

The Pointe Apartments offer Fiberoptic HDTV Connectivity in each apartment home, providing you with a fast and reliable connection for your entertainment needs. Contact our leasing team for provider details.

Apartment homes are delivered in a professionally selected color palette. Modifications including painting are not permitted without prior written approval from management.  

Our on-site management team is happy to assist with package acceptance during office hours. Contact our leasing team at (714) 256-5500 to confirm our package acceptance policy and any available package locker options.

Yes! Stay on top of your fitness goals at our modern, fully equipped fitness center featuring free weights and cardio equipment. It's one of the many community perks that make The Pointe a truly exceptional place to live.

Absolutely! Cool off and relax at our beautiful swimming pool complete with a sundeck. Our pool is the perfect place to unwind.

We are committed to sustainable living and encourage recycling at The Pointe Apartments. Contact our leasing team at (714) 256-5500 to learn about the recycling options and programs available in our community.

For the safety of all residents, open-flame and gas grills are not permitted on balconies or patios in accordance with fire code in California. Please contact our leasing office to confirm our grill policy and any community-designated outdoor cooking areas.

Each apartment home offers ample storage throughout. Exterior storage is not available.

We are proud to be near top employers including Avery Products Corporation, AmWest Funding Corp, Ventura Foods, and Kindred Hospital Brea. Ask our leasing team about any Preferred Employer discount programs currently available.

Orange County residents can register to vote online at RegisterToVote.ca.gov or in person at the Orange County Registrar of Voters, located at 1300 S Grand Ave., Building C, Santa Ana, CA 92705.